Cancellation Form
Declare your cancellation
Would you like to exercise your right of withdrawal? Simply send us an email with the following information – we will get back to you as soon as possible.
Please do not just send it back!
Only return the goods after you have announced your cancellation by email and we have confirmed the return address to you. We unfortunately cannot accept unannounced returns.
Cancellation by email
Send an email to puretechstore@web.de with the subject "Cancellation order #[your order number]" and the following content:
📧 To: puretechstore@web.de
📝 Subject: Cancellation order #[Order number]
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I hereby declare the cancellation of my purchase contract.
Order number: _______________
Order date: _______________
Name: _______________
Address: _______________
Email: _______________
Date: _______________
Or simply click the button – your email program will open automatically with the subject pre-filled:
📧 Send cancellation by emailImportant information about returns
• The device must be returned completely – including all accessories in original condition.
• Accessories must be in their original packaging. Missing or damaged parts will lead to a reduction in value.
• Use beyond normal testing will also lead to a reduction in value.
• Please package securely – the buyer bears the risk of return.
• In the event of a warranty claim (defective device), we will cover the return costs.